1. Introduction
Welcome to Over Flowers ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website overflowers.com (the "Site") or use our services.
We are a flower shop website design business based in the United Kingdom. By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact data.
- Business Information: Business name, business address, business type, and other details about your business if you are engaging with us for professional services.
- Payment Information: Payment card details, bank account numbers, and billing address when you purchase our services.
- Communications: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.
2.2 Automatically Collected Information
- Usage Data: Information about how you use our Site, including browsing actions, page views, referring/exit pages, and the dates and times of your visits.
- Device Information: Information about the device you use to access our Site, including hardware model, operating system, IP address, browser type, and mobile network information.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies (see our Cookies section below).
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Site and services;
- Process and complete transactions with you;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions, and requests;
- Communicate with you about products, services, offers, promotions, and events;
- Monitor and analyze trends, usage, and activities in connection with our Site;
- Detect, prevent, and address technical issues;
- Comply with legal obligations and protect our rights and interests.
We process your personal data based on legitimate interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Necessary for the Site to function properly.
- Preference Cookies: Allow us to remember choices you make and provide enhanced features.
- Analytics Cookies: Help us understand how visitors interact with our Site.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
4.2 Your Cookie Choices
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
5. Sharing Your Information
We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- With Your Consent: We may share your information with third parties when we have your consent to do so.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Storage and Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Under UK data protection laws, you have rights including:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email address provided below.
8. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.
9. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your submission of such information represents your agreement to that transfer.
When we transfer personal data outside the UK or the European Economic Area (EEA), we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws, contractual obligations placed on the recipient of the data, or EU-approved model contractual clauses.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By visiting our website: www.overflowers.com/contact